Frequently Asked Questions
1Can your products be used outside?
Yes! Our chairs and tables are able to withstand indoor and outdoor use. We recommend keeping them out of direct sunlight. The more direct exposure to the elements (sun, rain, snow) the more maintenance they will require.
2How do I maintain my furniture?
We recommend adding a coat of linseed oil 2-4 times a year or as needed depending on exposure to elements like sun, rain and snow. For cutting boards, you can use any food grade cutting board oil.
3What are shipping costs?
We have a flat rate of $50 per chair. $25 for tables, and $9 for cheeseboards. If an order meets the $700 minimum, all items are shipped for free.
4I own a shop and would love to sell your products. Do you offer wholesale pricing or drop shipping?
Yes, we'd be happy to talk to you about that. Send us an email, or call and let's talk about it.
5What happens if an item arrives broken?
Contact us either by phone or email, and let us know and we'll send out the part you need fixed.
6Is assembly required?
If you select your order for local delivery (available only to local zip codes) or pickup, your chair or table will be fully assembled. If you are having your items shipped, we build your chairs and tables by hand and when the build quality meets our satisfaction level for quality, we take them apart to ship. They come with instructions and do not take long to assemble with a screwdriver or drill.
7What if I am not satisfied with the product?
We stand by our craftsmanship, but because each chair is a unique piece of work from reclaimed materials, we cannot guarantee a uniform look. Chairs will have stain marks and blemishes from their previous lives as wine barrels. Therefore we only warranty the chair if they break or are defective, not if they do not meet personal expectations for colors, markings, or other visual imperfections.
8Can I trust your shopping cart?
We use a 64 bit SSL certificate to transfer your credit card data to our payment processor, Stripe, which is the industry leader for small businesses on the web. We do not store your credit card information and are fully PCI compliant. If you have concerns using your credit card, use PayPal instead.
9Do you do custom work?
Yes, we sure do. Send an email or call us about your project and let's talk more.
10How long does it take to get my chair/table?
Most orders arrive within 2 weeks. But depending on how busy we are and the order size, it can take up to 5 weeks. Most chairs and tables are made to order, but sometimes we have an inventory build up. In these events, it usually only takes a week to fill an order and ship. Shipping is through UPS ground, and does not take more than 5 days to anywhere in the country. For local pickups and delivery, we can usually have your chair delivered within 5 business days.